The online customer who acts as a consumer is given the right to withdraw from the contract, as provided for in Articles. 64 – 67 of Legislative Decree no. 206/2005, called the Consumer Code.
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons acting, with reference to the purchase contract, in a professional context.
Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receipt of the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without penalty and without need to specify the reason.
This right applies to all products purchased online on this site, with the exclusion of audiovisual or IT software products delivered sealed and subsequently opened by the customer.
The right of withdrawal is totally lost if the returned product is not intact, due to the absence, for example, of integral elements of the product (accessories, cables, instruction manuals, etc.) or because the product has suffered damage due to causes other than transport from the Seller to the consumer, not previously reported.
Without limitations on the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.
Each collection of undamaged packages must be made by the customer by putting the words “INTEGRAL NECK, WITHDRAWAL WITH RESERVE OF CONTENT INSPECTION” on the appropriate accompanying document (Article 1698 of the Civil Code). Any anomaly must then be communicated within eight days in the following ways:
by registered letter with return receipt to the following address:
DREAMS FACTORY srl
Via Bardonecchia 190
10141 Turin TO, IT
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal, it is necessary to send a communication in which the intention to withdraw from the purchase contract is clearly expressed. This communication must be sent by e-mail to the address r
The consumer must then arrange for the shipment of the product (if possible in the original packaging and, in any case, always carefully packed) and complete with all accessories, instruction manuals and everything originally contained.
The consumer must make this shipment within 14 (fourteen) working days from the delivery of the purchased products.
It is advisable to carefully pack the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. Except as provided below for the case of partial withdrawal, the Seller will reimburse, within 14 (fourteen) working days from receipt of the returned goods, the entire amount of the purchase and the transport costs for delivery, through the procedure of cancellation on the credit card or by bank transfer to the current account indicated by the consumer.
If the withdrawal is partial (ie it only concerns a part of the products delivered with a single delivery), the reimbursement of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
With regard to purchases with collection at a Seller’s point of sale, the right of withdrawal is not applicable as it is not a distance selling. In fact, in that case, the consumer has only booked the product via the Internet, but has not yet purchased it and to do so he will have to go to the point of sale.
Order Cancellation Request
The purchase order can be canceled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case no cost will be charged to the customer.
If at the time of the request for cancellation of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.
To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.
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